Warranty Policy

• To claim the warranty, please connect with us on WhatsApp between 10 AM and 7 PM. To claim a warranty, it is necessary to follow all the required troubleshooting steps as instructed by our support agent.
• If the issue is not resolved over call or chat, we will arrange to pick up the device from your address.
• The Turnaround time (TAT) for picking up the faulty product unit is between 0-3 business days right from creating the AWB (Airway Bill) of our courier partners.
• Primebook warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
• Usually, after issuing the replacement product, it takes around 1-6 (Depending on the location)  business days to deliver the shipment to your doorstep.
• While Primebook will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.

Primebook Warranty is not applicable in any of the following cases:

• In case of any damage to the product, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, rodents, pets, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use.
• Defects appeared due to causes beyond the capacity to control like the abnormal voltage, lightning, or acts of God.  
• This warranty will automatically be discontinued on the expiration of the warranty timeline, i.e., 12 Months (as determined by proof of purchase), even if the products are not operated during the warranty timeline for any reason. 

Primebook Website Terms and Conditions

Welcome to the Primebook website. These Terms and Conditions outline the rules and regulations for the use of the Primebook website, operated by Floydwiz Technologies Private Limited, located at 59, Ground Floor Kundan Nagar Laxmi Nagar, Delhi India 110092.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use the Primebook website if you do not agree with all the terms and conditions stated on this page.

1. License to Use:

Unless otherwise stated, Primebook and/or its licensors own the intellectual property rights for all material on the Primebook website. All intellectual property rights are reserved. You may view, download, and print pages from the website for your own personal use, subject to the restrictions set in these terms and conditions.

2. Restrictions:

You are specifically restricted from all of the following:

Publishing any website material in any other media.

Selling, sublicensing, and/or otherwise commercializing any website material.

Publicly performing and/or showing any website material without proper attribution.

3. Content:

Primebook allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content you post on the website. By posting content, you grant Primebook a non-exclusive, worldwide, irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.

4. Website Use:

You agree to use the Primebook website only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

5. Privacy Policy:

Your use of the Primebook website is also governed by our Privacy Policy, which can be found at [link to Privacy Policy]. By using the website, you consent to the terms of the Privacy Policy.

6. Limitation of Liability:

In no event shall Primebook, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website. Primebook shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

7. Indemnification:

You hereby indemnify to the fullest extent Primebook from and against any and all liabilities, costs, demands, causes of action, damages, and expenses arising out of or in any way related to your breach of any of the provisions of these terms.

8. Severability:

If any provision of these terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms unenforceable or invalid as a whole.

9. Variation of Terms:

Primebook is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms regularly.

10. Governing Law & Jurisdiction:

These terms will be governed by and interpreted in accordance with the laws of India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in India for the resolution of any disputes.

By accessing the Primebook website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

Last updated: 10th August 2023