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Hardware Software Bulk Order Contact Support Before you Buy Terms and Conditions PrimeX (Cloud PC)

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The MediaTek Helio G99 MT8781 processor powers Primebook 2 Pro and Primebook 2 Max. It features an octa-core chipset, comprising 2x Cortex-A76 cores for high performance and 6x Cortex-A55 cores for power efficiency. This combination delivers faster speeds and smoother multitasking compared to other laptops within the same price segment.

Yes. Primebook 2 laptops feature a comfortable, backlit keyboard in English with a familiar layout, functional keys (Fn), and lightweight construction for ease of use. The key spacing and layout are optimised for smooth, extended typing sessions, ideal for students and professionals.

Primebook 2 Pro features a 14.1-inch Full HD IPS display with 8-bit panels, offering wide viewing angles and reduced glare for comfortable, long-duration use. Primebook 2 Max features a 15.6-inch Full HD IPS display.

Yes, Primebook 2 laptops support expandable storage via a dedicated MicroSD card slot, allowing users to add up to 1TB of additional space for files, apps, and media.

Primebook 2 laptops support a wide range of external devices, including USB keyboards, mouse, pen drives, hard disks, printers, webcams, headphones, speakers, microSD cards (up to 1TB), and Type-C hubs. It also supports wireless accessories via Bluetooth 5.1.

Primebook laptops allow wireless casting for the same purposes.

No. You can’t use the USB C port for data transfer. For such a purpose, our Primebook laptops hold the USB 2.0 ports.

No. There isn’t an ethernet port in Primebook laptops as they already come with a Wi-Fi facility and a 4G SIM port for internet connectivity (in the case of Primebook 4G laptops).

The battery life of Primebook laptops varies depending on the model. While the Primebook 2 Neo lasts up to 8 hours of optimised use, Primebook 2 Pro and Max last up to 14 hours and 12 hours, respectively.

Yes. You can connect your smartphone to Primebook using the USB 2.0 ports.

Yes. You can connect a pen drive to Primebook using the USB 2.0 ports.

Primebook currently does not support external HDD, however adding support for external HDD is our top priority and will be available in a future update.

You can connect a Printer to Primebook using the NokoPrint App.

Yes. You can connect a card reader to Primebook using the USB 2.0 ports.

Although Primebook 2 laptops don't support an external USB camera, we are working to introduce it in our future upgrades.

Primebook 2 laptops include mobile-grade sensors such as a gyroscope, accelerometer, GPS, and light sensor, enhancing app functionality, orientation detection, location-based services, and adaptive screen brightness.

Yes, Primebook laptops feature Bluetooth 5.1 for faster, more stable connections and improved range, ideal for seamless pairing with wireless headphones, keyboards, mouse, and other accessories.

Cloud PC is a built-in feature on Primebook that allows users to stream a full Linux or Windows (closed-beta) desktop from the cloud by purchasing its subscription. This means users can access heavy software like VS Code, Android Studio, DaVinci Resolve, or MySQL Workbench, without needing high-end hardware. It transforms the Android laptop into a hybrid device capable of running resource-intensive desktop apps through a simple internet connection.

The AI Assistant (Companion Mode) is an AI-powered on-screen tool built into Primebook 2 laptops and powered by Gemini. It intelligently reads visible screen content, such as articles, PDFs, or notes, and provides real-time assistance like summarisation, explanations, or actionable insights. Activated through a dedicated icon, it helps users stay productive without switching apps or losing focus. This AI will also be available in Operator mode within the coming months.

AI-Powered Global Search is a unified search tool built into Primebook 2 laptops that lets users ask questions, search for files, settings, apps, app store results, and even web content, all in one place. It blends AI assistance with device-wide and online search, making navigation faster and smarter.

You are likely to receive monthly OS updates on Primebook 2 laptops.

You can access the most popular Android-based trading apps from the dedicated app store on Primebook and also through the Prime Browser.

With Windows Cloud PC access on Primebook, you can run GTA V. To access the Cloud PC feature, a nominal subscription fee is required.

Yes, Primebook laptops support Android games like BGMI, Free Fire, and Call of Duty. They feature a built-in keymapping function that allows users to map touchscreen controls to keyboard keys, providing a smoother and more responsive gameplay experience.

While Primebook does not come with the Google Play Store preinstalled, users can still access it via the Prime Browser. However, the device features its own exclusive Prime App Store with a vast library of Android apps across education, productivity, creativity, and entertainment. It also includes a unique app request feature that lets users request specific apps to be made available, a flexibility the Play Store doesn’t offer.

Primebook does not display any ads of our own within the operating system. We collect only minimal, anonymised usage data required to improve system performance and user experience. No personal data is sold or shared with third parties.

Yes, Primebook laptops support both password and PIN-based screen locks, giving users flexible options for securing their device.

Yes, PrimeOS gives users full control over app permissions. You can manage what access each app has, such as location, camera, or storage, directly from the settings, just like on any Android device.

The Prime App Store is a secure platform built for safe app downloads on Primebook. All user data and app transactions are handled with end-to-end encryption, and each app is vetted before being made available to ensure a safe and reliable experience.

Yes. Primebook 2 laptops run on PrimeOS 3.0, based on Android 15, and include the latest security patches. This provides robust, system-level protection against common malware and security threats without the need for additional antivirus software.

Yes. Primebook 2 laptops fully support the installation of custom and third-party Android APKs. Users have complete freedom to explore apps beyond the Prime App Store, making the device flexible for diverse personal, educational, and professional needs.

Remote app functionality currently isn't supported in Primebook. We're working on adding this in a future update.

If and when you have a query about whether or not you can use a specific app on Primebook, contact our customer support team at + 919667413981.

Yes. You can use Primbook for Coding. The latest Cloud PC feature allows you to stream a complete Linux/Windows desktop environment by paying a nominal subscription fee. Through this, you can run all your coding tools and software and accomplish large-scale coding and development projects.

It is possible. But, for such a purpose, you must contact your organizational email admin. For better understanding, feel free to reach out to our customer support team at + 919667413981.

Yes, with Windows Cloud PC access, you can use AutoCAD software, although it does not work natively on Android. To access the Cloud PC feature, a nominal subscription fee is required.

Yes, with Windows Cloud PC on Primebook, you can use Tally, although it does not work natively on the Android ecosystem. To access the Cloud PC feature, a nominal subscription fee is required.

Yes. Primebook supports the Android version of Photoshop on PrimeOS, and with the Windows Cloud PC access, you can use the full-fledged Photoshop software on the laptop. To access the Cloud PC feature, a nominal subscription fee is required.

Yes. Primebook laptops support the Android version of Excel on PrimeOS 3.0 and advanced Excel via Windows/Linux Cloud PC feature. To access the Cloud PC feature, a nominal subscription fee is required.

GPS is available in Primebook 2 Neo, Pro and Max. However, the performance may vary according to the number of walls surrounding the device.

Yes, you can play apps that run with a gyro sensor on your Primebook 2 laptops.

No. Payment apps don’t work on Primebook laptops. However, in the future, we may include such app compatibility features.

Primebook runs on our proprietary, first-ever made-in-India Android-based PrimeOS operating system. The latest Primebook 2 laptops run on PrimeOS 3.0, which is Android 15-based.

Yes. We deal in bulk orders as well. For bulk orders, kindly contact us at pankaj@primeos.in

Yes. You can get customization of hardware, OS (Operating System), and co-branding for bulk orders.

We have a dedicated team for both hardware & software-related issues. You can simply connect with them through the WhatsApp QR code available on every Primebook laptop.

Primebook warranty covers 1-year of free repair and replacement on non-accidental non-liquid damages. Accidental or liquid damages are not covered in this warranty.

We offer a face-to-face demo of our laptops in Delhi-NCR only. For the rest of India, We provide virtual demos through Google Meet. To book a demo, please get in touch with our team at pankaj@primeos.in.

You can buy a laptop from us at the manufacturing cost to test all the usability and functionality. Still, You can connect with our team at pankaj@primeos.in & request for sample laptop.

Laptop charger (Type C charger or DC charger, depending on the Primebook variant you purchase)

We have a dedicated process for after-sales services.

Level 1 Escalation - Scan the QR code available on every Primebook laptop & share your query.

Level 2 Escalation - Drop a mail at tejainder@primeos.in & share your query.

Level 3 Escalation - Drop a mail at pankaj@primeos.in & share your query.

To get MDM extensions, connect with our business team at pankaj@primeos.in.

To enhance customer experience, Primebook offers a free PAN-India pick-and-drop service for repairs or maintenance instead of visiting service centers physically.

You can contact our customer support team through both calls and WhatsApp Chatbot. Our customer support number is + 919667413981.

Primebook laptops are available to buy online from Flipkart, Amazon, and shop.primebook.in. However, we are coming soon with our physical stores across India.

Yes. You can buy Primebook 2 laptops on EMI using certain credit cards from Flipkart, Amazon and shop.primebook.in.

Yes, Primebook 2 laptops are built for everyday productivity, whether it's attending classes, writing documents, managing spreadsheets, browsing the web, or handling email. With Octa-Core MediaTek G99 processor, LPDDR4X RAM, UFS storage, desktop-class multitasking, and Android + Cloud PC integration, the laptops offer a seamless experience for students, professionals, and freelancers alike.

Yes, Primebook 2 laptops support true multitasking through PrimeOS 3.0 paired with the octa-core MediaTek Helio G99, LPDDR4X RAM and UFS storage. Users can open multiple apps in resizable windows, snap them side-by-side, switch between tasks seamlessly, and use keyboard shortcuts, deriving a full desktop-class multitasking experience within an Android environment.

Unlike ChromeOS, which is heavily browser-based, and Windows, which demands higher hardware specs, PrimeOS is a lightweight, Android-based operating system designed specifically for laptop use. It supports full-screen Android apps, multi-window multitasking, and desktop-style navigation while remaining highly efficient on cost-effective hardware. PrimeOS also includes unique features like Cloud PC access, an AI-powered assistant, and an app request system, making it more flexible, responsive, and accessible for modern users, especially young professionals, coders, developers, college students, those preparing for competitive exams and digital learners.

PrimeOS 3.0 is Primebook’s custom-built operating system based on Android 15, designed specifically for laptops. It brings a desktop-class experience with features like multi-window multitasking, taskbar navigation, keyboard and trackpad support, and a dedicated file manager and browser. It also enables access to the Android app ecosystem via the Prime App Store, supports an app request feature, built-in keymapping for touch apps, AI tools like Global Search, AI Assistant (Companion Mode), and Windows/Linux Cloud PC access, combining the familiarity of Android with the power of a full computing environment.

Unlike JioBook, Pro and Max feature stronger hardware specifications (8GB LPDDR4X RAM, UFS storage, dual stereo speakers, 1440p webcam) and an Android 15-based laptop operating system called PrimeOS 3.0. They also provide Cloud PC access, in-built AI features, and exclusive tools like keymapping, making them more future-ready and practical for modern workflows.

No. Primebook is a full-fledged Android laptop built on PrimeOS (Android 15-based). It offers a desktop-class interface with laptop-grade features like a larger full HD display, extended battery life, backlit keyboards, noise-cancellation microphones, dual stereo speakers, and more. There’s the first-of-a-kind Windows/Linux Cloud PC feature and in-built AI tools as well. That's what makes it distinct from Chromebooks or Android tablets.

Unlike most budget Windows laptops, Pro and Max run PrimeOS 3.0 (Android 15-based), offering faster boot, smoother multitasking, and access to the entire Android ecosystem. They also include exclusive features like Cloud PC (Windows/Linux), in-built AI, and keymapping, giving them a broader computing usage compared to typical entry-level laptops.

Primebook 2 Neo was the first of Primebook’s next-generation laptops, built to make advanced Android laptops accessible. Pro and Max expand that lineup with larger, Full HD displays with thin bezels, 60.3Wh battery, 8GB LPDDR4X RAM, 1440p HD webcams, dual stereo speakers, and backlit keyboards, making them more versatile for professionals, creators, and students who want bigger screens and extended usability.

Both Pro and Max share almost the same core specs and software experience. Primebook 2 Max features a larger screen than Pro, and also comes with greater internal storage.

Primebook 2 Pro and Max are built for students, self-learners, coders, creators, freelancers, young professionals, and anyone who needs a reliable, high-performance laptop at a cost-effective price point. Designed to blend usability and innovation, the laptops are suitable for long study sessions, remote work, online classes, coding and development, designing, editing, content creation, and more.

Primebook 2 Pro and Max are the latest additions to Primebook’s second-generation lineup. Both laptops are powered by PrimeOS 3.0 (based on Android 15). They combine high-performance hardware with a software ecosystem built for learning, productivity, and creativity.

Primebook laptops are powered by the MediaTek Helio G99 processor, 6GB LPDDR4X RAM, and UFS storage. They run on Android 15-based PrimeOS 3.0, an operating system optimised specifically for laptops. This ensures seamless performance, fast app response, smooth multitasking, and efficient all-day usage. With in-built AI features, you can work smarter and faster, and with Cloud PC integration, you can even unlock full Windows or Linux desktops to run heavier software whenever you need.

Welcome to the Primebook website. These Terms and Conditions outline the rules and regulations for the use of the Primebook website, operated by Floydwiz Technologies Private Limited, located at 59, Ground Floor Kundan Nagar Laxmi Nagar, Delhi India 110092.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use the Primebook website if you do not agree with all the terms and conditions stated on this page.

1. License to Use:

Unless otherwise stated, Primebook and/or its licensors own the intellectual property rights for all material on the Primebook website. All intellectual property rights are reserved. You may view, download, and print pages from the website for your own personal use, subject to the restrictions set in these terms and conditions.

2. Restrictions: You are specifically restricted from all of the following:

Publishing any website material in any other media.
Selling, sublicensing, and/or otherwise commercializing any website material.
Publicly performing and/or showing any website material without proper attribution.

3. Content:

Primebook allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content you post on the website. By posting content, you grant Primebook a non-exclusive, worldwide, irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.

4. Website Use:

You agree to use the Primebook website only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

5. Privacy Policy:

Your use of the Primebook website is also governed by our Privacy Policy, which can be found at [link to Privacy Policy]. By using the website, you consent to the terms of the Privacy Policy.

6. Limitation of Liability:

In no event shall Primebook, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website. Primebook shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

7. Indemnification:

You hereby indemnify to the fullest extent Primebook from and against any and all liabilities, costs, demands, causes of action, damages, and expenses arising out of or in any way related to your breach of any of the provisions of these terms.

8. Severability:

If any provision of these terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms unenforceable or invalid as a whole.

9. Variation of Terms:

Primebook is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms regularly.

10. Governing Law & Jurisdiction:

These terms will be governed by and interpreted in accordance with the laws of India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in India for the resolution of any disputes.

By accessing the Primebook website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

Last updated: 10th August 2023

Ensure that your internet is stable and above 10mbps. Go to fast.com and take a screenshot of the speed. Record a video of your issue and share it with us alongside the speedtest result and the phone number you used to log on to PrimeX. We shall look into it.

Although the latest Cloud PC does not support printer connectivity, we may bring this feature in the times ahead.

Although the existing Cloud PC does not support storage or camera, we are working towards it and shall bring an update soon.

Although the Linux PC does not support games because the system doesn't have a GPU, the Windows PC, GPU version can, and it will be released soon.

No, Cloud PC subscription is not refundable after purchase. However, if you face disconnection issues or your Cloud PC is not working, you can reach out to the team. In case the issue arises despite meeting the minimum network requirements, we offer the service for an additional day at no extra cost.

We recommend a network speed of 20 Mbps and upwards for a smooth experience in Linux Cloud PC. For Windows, both CPU and GPU versions, the minimum network speed required will be updated upon full-fledged release.

If you're purchasing the Linux PC, you will get 4 vCPU, 20-30 GB storage, and 8 GB RAM. However, these are subject to change as we optimise user experience. So, ensure that you review the latest specifications from the support team.

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FAQs

What processor does the Primebook 2 Pro and Primebook 2 Max include?

Is the typing experience on Primebook 2 laptops comfortable for long hours?

What type of display do the Primebook 2 Pro and Primebook 2 Max laptops have?

Do Primebook 2 laptops support expandable storage?

What type of external devices are compatible with Primebook 2 laptops?

Is HDMI output available on Primebook?

Can I use the USB C port for data transfer?

Is there an ethernet port in Primebook?

How long does the battery for Primebook last?

Can I connect another smartphone to Primebook?

Can I connect a pen drive to Primebook?

Does Primebook support external HDD?

How to connect a Printer to Primebook?

Can I connect a card reader to Primebook?

Does external USB camera work in Primebook Neo, Pro and Max?

What sensors are included in Primebook 2 laptops?

Is Bluetooth supported on Primebook?

What is the Cloud PC feature on Primebook?

What is the AI Assistant (Companion Mode) on Primebook?

What is the AI-Powered Global Search on Primebook?

How often would I receive OS updates on Primebook 2 laptops?

Can I do trading on Primebook?

Does GTA V run on Primebook?

Can I play games like BGMI, Free Fire, or Call of Duty on Primebook?

Can users access the Google Play Store on Primebook?

Are ads or trackers present in Primebook?

Does Primebook support password or PIN protection?

Can I control app permissions on PrimeOS?

How secure is the Prime App Store on Primebook?

Do Primebook 2 laptops have antivirus or malware protection?

Can I install custom apps or third-party APKs?

Do remote apps like Anydesk or Microsoft Remote Desktop work in Primebook?

How to know if I can use a specific app on Primebook?

Can I use Primebook for coding?

Can I log in with an organizational email on Primebook?

Does AutoCAD work on Primebook?

Does the Tally app work in Primebook?

Is there Photoshop in Primebook?

Is there Excel support in Primebook?

Do apps that require GPS work on Primebook?

Can I play apps that run with a Gyro sensor?

Do payment apps work on Primebook?

What operating system does Primebook run on?

Do we sell laptops in bulk? If so, whom should we contact for bulk orders?

Does Primebook offer customization as per our requirements?

What to do in case of hardware/software-related issues on bulk orders?

What are the Primebook warranty inclusions and exclusions on bulk orders?

What is the process to get the demo?

Can we get a sample laptop to test the device?

What accessories are included in the Primebook box?

What is the after-sales service approach for bulk orders?

How to get MDM extensions on bulk orders?

Where is the service center of Primebook?

How can I contact customer support in case I have an issue?

Are Primebook laptops available from physical stores near me?

Can I Buy Primebook 2 laptops on EMI?

Are Primebook 2 laptops suitable for everyday productivity?

Do Primebook 2 laptops support multitasking?

How is PrimeOS different from ChromeOS or Windows?

What is PrimeOS 3.0?

How are Primebook 2 Pro & Max different from other budget options like JioBook?

Is Primebook the same as Chromebooks or tablets with keyboards?

How are Primebook 2 laptops different from regular budget laptops?

How are Primebook 2 Pro & Max different from Primebook 2 Neo?

What is the difference between Primebook 2 Pro and Primebook 2 Max?

Who are Primebook 2 Pro and Max designed for?

What are Primebook 2 Pro and Primebook 2 Max?

What performance can I expect from Primebook?

Terms and Conditions

My cloud PC is not launching. What do I do?

Does Cloud PC support printer connectivity?

Is storage or camera support in Cloud PC?

Can you play games in Cloud PC?

Is Cloud PC subscription refundable?

How fast should my internet be for Cloud PC?

What are the system specifications of Cloud PC?

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